Independent Housing Disrepair Support & Case Referral

Housing Disrepair Support

Helping tenants document housing problems and understand their options.

Check your property → How it works

Disrepair Solutions Group is not a law firm and does not provide legal advice. Our role is to gather factual information about potential housing disrepair and, where appropriate and with your permission, refer enquiries to authorised professional partners who can assess the matter independently.

A tenant stands with arms folded looking out of a window in a room with mould-covered walls and a damaged, water-stained ceiling
Know the signs

What counts as housing disrepair?

Housing disrepair covers a range of problems that a landlord may be responsible for fixing. Here are some of the most common.

Illustration of a damp corner with mould growth, a crack and a drip being collected in a bucket
Mould & damp

Persistent mould, condensation and damp affecting living conditions.

 Illustration of a ceiling leak dripping into a bucket with a spreading puddle on the floor
Leaks & water damage

Leaking pipes, ceilings, roofs and water ingress.

 Illustration of a roofline with a crack and overflowing guttering
Roof problems

Missing or damaged roof tiles, leaks and other defects.

 Illustration of a radiator with no heat and a thermostat reading low
Heating & hot water

Faulty heating systems or lack of reliable hot water.

 Illustration of a cracked window frame with a draught
Structural problems

Damaged walls, ceilings, windows, doors and other serious defects.

 Illustration of a dripping pipe and exposed faulty wiring
Electrical problems

Faults or defects that have been reported but not properly addressed.
Illustration of a tenant sitting wearily beside a rain-streaked window, with mould visible on the wall
Why this matters

Your home should be somewhere you feel safe.

Persistent damp, mould, leaks and other unresolved repair problems can have a major impact on everyday life. We help tenants document what is happening and, where appropriate, connect suitable enquiries with authorised professional partners.

Check your property →
The process

How it works

01

Tell us about the problem

Tell us what is happening in your property.

A surveyor reviews a property disrepair checklist covering damp, mould, leaks, ventilation, structural issues and safety concerns with a tenant at her front door
02

Document the condition

Photos, videos and other relevant information can help establish what is happening.

Illustration of a clipboard checklist with photographs attached, representing a compiled enquiry
03

We review the information

We review the information provided and explain the next steps available.

Illustration of a document being referred to a professional partner for independent assessment
04

Case referral

Where appropriate, eligible cases can be referred to an appropriate legal professional for further consideration.

Please note: Disrepair Solutions Group is a support and case-referral service and is not a law firm. We do not provide legal advice or legal representation. Submitting an enquiry does not guarantee that you have a legal claim or that a professional will accept the enquiry. See our full How It Works page for detail.

Why documentation matters

A clear, dated record makes it easier to establish what's happened

Landlords and professionals both rely on the same basic facts. The more clearly those facts are recorded — and when — the easier it is to understand what's happened and what to do next.

  • Photographs
  • Videos
  • Dates problems started or were noticed
  • Repair reports
  • Communications with the landlord or agent
  • Evidence showing when problems were reported
Illustration of a tenant photographing mould on a wall with a phone, as evidence for their enquiry
Get in touch

Think your home may have disrepair issues?

Tell us what is happening and we'll explain what information may be useful.

Check your property →