Data Protection & Your Rights
Your rights over the information we hold about you, and how to exercise them.
This page summarises your rights under UK GDPR and the Data Protection Act 2018. It should be read alongside our Privacy Policy.
Who is responsible for your information
Disrepair Solutions Group Limited (company number 17452843) is the data controller for your personal information, and is registered with the Information Commissioner’s Office (ICO) as a data controller. To exercise any of the rights below, contact hr@disrepair-sg.com.
You can ask us for a copy of the personal information we hold about you.
You can ask us to correct inaccurate or incomplete information.
You can ask us to delete your information in certain circumstances.
You can ask us to limit how we use your information in certain circumstances.
You can object to certain types of processing, including direct marketing.
Where we rely on your consent, you can withdraw it at any time.
How to exercise your rights
To make a request under any of the rights above — access, rectification, erasure, restriction, objection or withdrawal of consent — email hr@disrepair-sg.com, or contact us using the details on our Contact page. Please tell us which right you wish to exercise and enough detail for us to locate your information.
We respond within one month of receiving your request, as required by UK GDPR. If your request is complex we may extend this, and will tell you if so. Where we cannot be confident of your identity from the request itself, we may ask you for enough information to verify it before we disclose or delete personal data. There is no charge for making a request.
Enquiry and case data is retained for 6 months from the date of your enquiry and is then deleted, so information older than that will usually no longer be held.
Third-party sharing
We only share your information with authorised professional partners where you have given permission and your enquiry appears suitable for referral. See our Privacy Policy for full detail.
Complaints to the ICO
If you're unhappy with how we've handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.