How it works

From a repair problem to a professional referral

A clear, four-step process. No pressure, no obligation to proceed at any stage.

01

Tell us about the problem

You provide basic information about the repair problem — what it is, where it is, and how long it has been going on. This takes a few minutes and there's no obligation to continue afterwards.

02

Document the condition

Where appropriate, we help you gather factual information about the property's condition — photographs, videos (taken with consent), dates issues were reported, and any correspondence you already have. This is about building an accurate record, not building a legal argument.

03

We review the information

We review the information you've provided. Where it looks like a suitable enquiry and you've given permission, we refer it to an authorised professional partner — such as an FCA-authorised claims management company or an appropriately regulated legal professional.

04

Case referral

Any professional partner we refer you to will independently assess your enquiry and decide whether they're able to assist. Any legal or claims advice, and any decision about compensation or legal action, is entirely theirs to make — not ours.

Important: Submitting an enquiry does not mean that you have a legal claim, or that a professional partner will accept your case. Disrepair Solutions Group does not assess legal merit, provide legal advice, or guarantee any outcome. Referrals depend on the circumstances of your enquiry and the applicable processes of our professional partners.

What we do

Our role, clearly stated

  • Identify potential housing disrepair situations from what you tell us
  • Collect factual information and evidence, with your permission
  • Refer suitable enquiries to authorised professional partners
  • Keep you informed about how your information is used
What we don't do

Equally clear limits

  • We do not provide legal advice
  • We do not assess legal merits
  • We do not represent tenants
  • We do not issue legal claims or negotiate compensation
  • We do not promise compensation or any legal outcome

Ready to tell us what's happening?

It takes a few minutes, and there's no obligation to proceed.

Check your property →