Privacy Policy
How Disrepair Solutions Group collects, uses and protects your information.
This page sets out placeholder wording for a UK GDPR and Data Protection Act 2018 compliant privacy policy. It must be reviewed by a qualified professional before publication, and updated with the company's actual details, lawful bases and retention periods.
Who we are
Disrepair Solutions Group ("we", "us", "our") is an independent housing disrepair lead-generation and referral business. [Company registration number, registered address and ICO registration number to be inserted here.]
What information we collect
- Contact details you provide (name, email, telephone, address, postcode)
- Information about your tenancy and landlord
- Details of the repair issue you report to us
- Photographs, videos and documents you choose to upload
- Technical information such as IP address and browser type, via cookies (see our Cookie Policy)
Our lawful basis for processing
We process your information on the basis of [consent / legitimate interests / contract — to be confirmed] in accordance with UK GDPR Article 6. Where we rely on consent, you can withdraw it at any time.
How we use your information
- To respond to your enquiry
- To assess whether your enquiry may be suitable for referral
- Where you give permission, to share your information with an authorised professional partner
- To comply with our legal and regulatory obligations
- Where you have opted in, to send you marketing communications in accordance with PECR
Who we share your information with
We only share your information with authorised professional partners where you have given the relevant permission and your enquiry appears suitable for referral. We do not sell your information to third parties. [List of categories of recipients and international transfer details to be confirmed.]
Data retention
We retain your information for no longer than necessary for the purposes it was collected for. [Specific retention periods to be confirmed and inserted here, applying the principle of data minimisation.]
Data security
We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. [Specific security measures to be confirmed and inserted here.]
Your rights
Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to withdraw consent at any time. See our Data Protection & Your Rights page for full detail on how to exercise these rights.
Complaints
If you're unhappy with how we've handled your information, you can raise this with us directly (see our Complaints Procedure) or with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date of the most recent update will be shown here. [Last updated: PLACEHOLDER DATE]