Privacy Policy
How Disrepair Solutions Group collects, uses and protects your information.
This policy explains how we handle your information under UK GDPR and the Data Protection Act 2018, including our lawful basis for processing, who we share information with, how long we keep it, and how it is protected.
Who we are
Disrepair Solutions Group Limited ("we", "us", "our") is an independent housing disrepair support and case-referral business, and is the data controller responsible for the personal information described in this policy. We are registered in England and Wales under company number 17452843, with our registered office at Paul Street, London, EC2A. We are registered with the Information Commissioner's Office (ICO) as a data controller.
For any data protection question, or to exercise your rights over your information, contact our data protection contact at hr@disrepair-sg.com.
What information we collect
- Contact details you provide (name, email, telephone, address, postcode)
- Information about your tenancy and landlord
- Details of the repair issue you report to us
- Photographs, videos and documents you choose to upload
- Basic technical information needed to serve and secure the website, such as your IP address. We do not use analytics or tracking cookies (see our Cookie Policy)
Our lawful basis for processing
We process your information on the basis of your consent, which you give when submitting an enquiry via our contact form, in accordance with UK GDPR Article 6. You can withdraw your consent at any time by contacting hr@disrepair-sg.com.
How we use your information
- To respond to your enquiry
- To assess whether your enquiry may be suitable for referral
- Where you give permission, to share your information with an authorised professional partner
- To comply with our legal and regulatory obligations
- Where you have opted in, to send you marketing communications in accordance with PECR
Who we share your information with
We share your information only with authorised professional partners, where you have given permission and your enquiry appears suitable for referral. We do not sell your information to third parties.
Our website is hosted by a third-party provider, which may process data outside the UK as part of providing hosting services, under appropriate safeguards. We do not use any other third-party services (such as CRM, marketing, or analytics tools) to process your data.
Data retention
We retain your information for no longer than necessary for the purposes it was collected for. Enquiry and case data — including names, contact details, photographs, videos and details of the property and the repair issue — is retained for 6 months from the date of your enquiry, after which it is deleted.
Data security
We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. We protect your information using password-protected systems and restrict access to staff who need it to carry out their role.
Cookies and tracking
We do not use analytics or tracking cookies on this website. We do not use advertising cookies, and we do not profile visitors or track you across other websites. Only strictly necessary cookies are used, as described in our Cookie Policy.
Your rights
Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to withdraw consent at any time. To exercise any of these rights, contact hr@disrepair-sg.com. See our Data Protection & Your Rights page for full detail.
Complaints
If you're unhappy with how we've handled your information, you can raise this with us directly (see our Complaints Procedure) or with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Last updated: 23 September 2026.